Terms Of Services

Availability of goods and prices

Goods will be sent to the address given by you in your order and stated in the order confirmation. Please note that occasionally goods ordered may, be sent to you in installments. We will make every effort to advise you (by email) if this is the case.

We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order canceled. If we cancel your order, you will receive a full refund.

International shipping

If your delivery address is not within the united kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; that online advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your undertakings and warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgment of order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including vat (where appropriate) and post & package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.

Our contract

No contract for the sale of any product will subsist between you and that online until the product(s) ordered have been despatched. We will send a confirmation email when the goods have left our warehouse. This confirmation e-mail amounts to an acceptance by that online shop of your offer to buy goods.

Where an order is to be fulfilled in instalments, those products yet to be despatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Data protection

Tate online shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. See that online website privacy policy for more information.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Payment

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorize payment to us, your order will not be accepted and that online shop will not be liable for any delay or non-delivery.

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from that online shop.